Return Policy

Privacy Policy

Terms

GreatWave Engineering warrants all of our products to be free of material or workmanship defects for a period of 1 year. If a material or workmanship defect is found within this period, the product will be replaced or repaired at GreatWave Engineering’s option.

How To Return An Item

Incorrect or damaged products may be returned for credit or replacement if you notify us within 5 days of receipt.

Your item must be in its original unused condition and in it’s original packaging to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase following the procedure listed below.

1. Request Return

Please call GreatWave Engineering, 1-(408) 594-4161 to explain the problem and receive authorization to return.

2. Ship your returned item to:

GreatWave Engineering

1210 Kotenberg Av

San Jose, CA 95125-2353

Shipping fees are the responsibility of the buyer.

Return Exceptions

Merchandise that has been used or altered  will not be accepted for return or exchange.

Restocking Fee

There will be no restocking fee, but we do not refund the original shipping  that you paid on the order.

Credit Card Refunds

 All credit card purchases will be refunded back to the original credit card that the merchandise was purchased on.

Check Refunds

 All check purchases will be refunded within 14 days after the original check has cleared (refund check issued). An additional 5 days may be required for the refund check to reach you.

Exchanges

 If an item was ordered in error, you may exchange for the correct item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Privacy Policy

Terms