GreatWave Engineering warrants all of our products to be free of material or workmanship defects for a period of 1 year. If a material or workmanship defect is found within this period, the product will be replaced or repaired at GreatWave Engineering’s option.
How To Return An Item
Incorrect or damaged products may be returned for credit or replacement if you notify us within 5 days of receipt.
Your item must be in its original unused condition and in it’s original packaging to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase following the procedure listed below.
1. Request Return
Please call GreatWave Engineering, 1-(408) 594-4161 to explain the problem and receive authorization to return.
2. Ship your returned item to:
GreatWave Engineering
1210 Kotenberg Av
San Jose, CA 95125-2353
Shipping fees are the responsibility of the buyer.
Return Exceptions
Merchandise that has been used or altered will not be accepted for return or exchange.
Restocking Fee
There will be no restocking fee, but we do not refund the original shipping that you paid on the order.
Credit Card Refunds
All credit card purchases will be refunded back to the original credit card that the merchandise was purchased on.
Check Refunds
All check purchases will be refunded within 14 days after the original check has cleared (refund check issued). An additional 5 days may be required for the refund check to reach you.
Exchanges
If an item was ordered in error, you may exchange for the correct item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
