FAQ (Frequently Asked Questions)

What are the shipping options and delivery times?

Delivery times vary depending on your location. Typically, it takes 2-3 business days, though occasionally it can be delayed to 5 business days.

What is your return policy?

We accept returns within 30 days of purchase for unused and unopened items. Please contact our customer service for return authorization and instructions.

What is Biohome Media?

Biohome Media is a high-performance filter media used in aquariums, ponds, and other aquatic systems to promote the growth of beneficial bacteria, which helps in maintaining water quality.

How does Biohome Media work?

Biohome Media provides a large surface area for beneficial bacteria to colonize. These bacteria break down harmful ammonia and nitrite into less harmful nitrate, helping to keep the water clean and safe for aquatic life.

What are the benefits of using Biohome Media?

Benefits include improved water clarity, reduced ammonia and nitrite levels, enhanced biological filtration, longer intervals between water changes, and a healthier environment for fish and plants.

What makes Biohome Media different from other media on the market?

Biohome Media stands out due to its high surface area, supporting both aerobic and anaerobic bacteria for complete filtration. Its porous structure ensures optimal water flow, while its durable, sintered glass composition offers a long lifespan and eco-friendly solution for both freshwater and marine aquariums. This combination enhances biological filtration efficiency and stability.

How do I install Biohome Media in my aquarium/pond/filter?

Rinse the media thoroughly with aquarium or pond water to remove any dust. Place it in the filter compartment, ensuring good water flow through the media.

How often should I replace Biohome Media?

Biohome Media has a long lifespan and does not need frequent replacement. It can last several years with proper maintenance.

Is Biohome Media safe for all types of fish and aquatic life?

Yes, Biohome Media is safe for all types of fish, invertebrates, and aquatic plants in both freshwater and saltwater environments.

Can Biohome Media be used in both freshwater and saltwater systems?

Yes, Biohome Media is versatile and can be used in both freshwater and saltwater systems.

How much Biohome Media do I need for my tank/pond?

The amount of Biohome Media needed depends on the size of your tank or pond and the bioload. A general guideline is 1 kg of Biohome Media per 100 liters (26 gallons) of water.

Do I need to rinse Biohome Media before using it?

Yes, rinse Biohome Media thoroughly with aquarium or pond water to remove any dust or debris before placing it in your filter.

What is the lifespan of Biohome Media?

Biohome Media can last for several years, often up to 10 years, with proper maintenance and care.

How do I clean and maintain Biohome Media?

Rinse Biohome Media in aquarium or pond water (not tap water) during regular maintenance. Avoid using chlorinated water as it can kill beneficial bacteria.

Can Biohome Media help reduce ammonia and nitrite levels?

Yes, Biohome Media supports the growth of beneficial bacteria that break down ammonia and nitrite, helping to keep these levels low.

Does Biohome Media support the growth of beneficial bacteria?

Yes, Biohome Media provides a large surface area and a porous structure ideal for the colonization of beneficial bacteria.

Is there a specific way to layer Biohome Media with other filtration materials?

Place Biohome Media after mechanical filtration (such as sponges or filter pads) to ensure it receives water free of large particles, which can maximize its effectiveness.

What should I do if my Biohome Media develops a bad odor?

A bad odor may indicate an issue with water quality or insufficient cleaning. Rinse the media in aquarium or pond water and check your system for any problems such as dead fish, overfeeding, or insufficient water changes.

Where is Biohome Media manufactured?

Biohome Media is manufactured in the UK using high-quality materials and strict manufacturing processes.

Can Biohome Media be used in conjunction with chemical filter media?

Yes, Biohome Media can be used alongside chemical filter media such as activated carbon or phosphate removers, as long as they do not impede water flow.

Are there any special considerations for using Biohome Media in planted tanks?

Biohome Media can be used in planted tanks without issue. It supports beneficial bacteria that help maintain water quality, which is beneficial for both plants and fish.

How can I purchase Biohome Media?

You can purchase Biohome Media directly from our website or from authorized retailers.

How can I contact customer support for further assistance?

You can contact our customer support via email at [[email protected]] or call us at 916-279-9339. Our support team is available Monday to Friday, 9 AM to 5 PM.